I paid but haven't received my service
Your invoice is paid but no server or email arrived? Work through these checks.
- Time:
- 5 minutes
Game servers and bots normally show as Active within seconds of payment. If yours has not appeared, check the following.
1. Check the invoice status
In the billing panel open Invoices. If the invoice is not marked Paid yet, the payment has not reached us yet. UPI and card payments can take a few minutes; manual payments are checked by staff.
2. Check the service status
Open Services. If the service shows Pending, setup is still running or needs a quick manual check (for example when a location is out of stock).
3. Check your email (and spam)
Search your inbox and spam folder for "Endercloud" to find the order confirmation and activation emails. You don't need an email to reach the Game Panel: open the service and click Auto Login to Panel. See How to log in to the Game Panel.
If more than 30 minutes have passed, open a ticket with your invoice number and payment reference — we will sort it out quickly.
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Renewal invoices arrive 7 days before the due date. Unpaid services are suspended 1 day after the due date and permanently deleted 7 days later.
Go to Account → Credits → Add credit, choose INR or USD, an amount and a payment method. At checkout, pick "Credits – ₹X available" to pay from your balance.
Open Invoices in the billing panel, pick the unpaid invoice (or use Pay Multiple Invoices), choose a payment method and pay. Your credit balance is under Account → Credits.
Fix missing emails for the billing panel or game panel password reset.
