Not receiving password reset or setup emails
Fix missing emails for the billing panel or game panel password reset.
Quick checks
-
Look in your spam / junk and promotions folders.
-
Make sure you are using the same email you signed up with.
-
Wait 5 minutes before requesting another email — each new request cancels the previous link.
-
Add our sending address to your contacts so future mails are not filtered.
Billing panel vs game panel
The billing panel and the Game Panel have separate logins. Resetting one does not change the other. Use the "Forgot password" link on the site you are trying to log in to.
No Game Panel reset email?
Your Game Panel account is created when you buy your first game, bot or database service, and it uses your billing email. If you type a different email, or you only have a VPS or domain, no reset email is sent. You can skip email completely: open the service in the billing panel and click Auto Login to Panel, or use Generate New Password. See How to log in to the Game Panel.
Still nothing? Message us on Discord or WhatsApp from the account email address and we will verify you and reset it manually.
Was this article helpful?
Related articles
Turn on 2FA under Account → Security in the billing panel and on the Game Panel's account security page, using an authenticator app like Google Authenticator.
On the billing login page, click "Forgot your password?", enter your account email and follow the reset link. Panel and Germany VPS passwords are reset separately.
Open Discord Link in the billing panel's user menu and connect your Discord account to get notifications on Discord and the client role in the Endercloud Discord server.
Update your name, email and profile picture under Personal Details, and your phone and address under Billing Information, on the Account page of the billing panel.
