Is my data safe at Endercloud?
Endercloud staff don't read or change your files, and every service has DDoS protection. You keep your account safe with 2FA, sub-users and your own backups.
Yes. Our staff don't read or change your files, and every service is protected against DDoS attacks. Keeping your account safe is a shared job, though: we protect the platform, and you protect your login and keep your own backups.
Frequently asked questions
Can Endercloud staff see my files or bot code?
Our staff don't read, download or modify your files, worlds or bot code. If you need help with a file, you can choose to share the relevant part in a ticket yourself.
What does Endercloud do to protect my server?
Every game server, bot and VPS plan includes DDoS protection, so attacks on your server's address are filtered before they reach it. Both the billing panel and the Game Panel support two-factor authentication, and card details are never stored by us.
What am I responsible for?
Your account security and your backups. In practice:
Turn on 2FA in both the billing panel and the Game Panel. See How to enable two-factor authentication.
Never share your login, password, 2FA codes or browser cookies. A stolen cookie can log someone in without a password.
Use sub-users instead of sharing your password. In the Game Panel, open Users and invite helpers by email with only the permissions they need. You can remove them at any time.
Check the Activity log. Each server's Activity page shows who did what. Your Game Panel account also has its own activity history.
Keep your own backups (see below).
Does Endercloud back up my server for me?
Backups are made by you. Use Backups in the Game Panel to create them by hand, or set up a Schedule to make them automatically. Your plan includes a set number of backup slots. Download important backups to your own computer from time to time, so you always have a copy, even if something goes wrong with your server or your account.
What happens to my data if I stop paying?
The service is suspended 1 day after the due date, with files kept. If it's still unpaid 7 days later, it's permanently deleted along with its backups, and it can't be recovered. See How billing, renewals, suspension and deletion work.
I think someone got into my account. What should I do?
Act quickly:
Change your billing password and your Game Panel password. See How to reset your billing panel password.
In the billing panel, open Account → Security → Sessions and use Log this session out on any device you don't recognise.
Turn on 2FA if it isn't already on.
In the Game Panel, remove any sub-users you don't recognise and check the Activity log.
Open a ticket so our team can help you check your services.
Is my VPS data safe?
A VPS gives you full root or Administrator access, so its security is in your hands. Keep the system updated, use strong passwords or SSH keys, and keep backups of important data outside the VPS.
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