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EndercloudKnowledge Base

Billing & Payments

Payment methods, invoices, renewals, upgrades, cancellations, coupons and refunds.

13 articles

How billing, renewals, suspension and deletion work

Renewal invoices arrive 7 days before the due date. Unpaid services are suspended 1 day after the due date and permanently deleted 7 days later.

Guide2 minUpdated 21 minutes ago
How to request a refund

Refunds are handled under our official Refund Policy. Tell us about the problem first; if it can't be fixed, request a refund through a ticket.

FAQ1 minUpdated 20 minutes ago
Payment methods we accept

Pay with UPI, Indian cards, net banking, PayPal (including international Visa, Mastercard and Amex cards), crypto or account credit. Prices are in rupees with no extra gateway fees.

FAQ3 minUpdated 20 minutes ago
How to add account credit

Go to Account → Credits → Add credit, choose INR or USD, an amount and a payment method. At checkout, pick "Credits – ₹X available" to pay from your balance.

Guide2 minUpdated 21 minutes ago
How to cancel a service

Download your files first, then click Cancel on the service page and choose Cancel at end of period (runs until paid time ends) or Cancel immediately (deleted at once, no refund).

Guide3 minUpdated 21 minutes ago
How to pay an invoice and use account credit

Open Invoices in the billing panel, pick the unpaid invoice (or use Pay Multiple Invoices), choose a payment method and pay. Your credit balance is under Account → Credits.

Guide3 minUpdated 21 minutes ago
How to renew a service early

Click Renew Service on the service page to pay early, or pay the renewal invoice once it's created 7 days before the due date. Pay Multiple Invoices settles several at once.

Guide2 minUpdated 20 minutes ago
How to set up and manage UPI AutoPay

UPI AutoPay renews your services automatically through a UPI mandate. Add it under Account → Payment Methods, then click Manage to choose which services use AutoPay. Each automatic deduction costs ₹8 (non-refundable).

Guide3 minUpdated 20 minutes ago
How to upgrade your plan

Open your service in the billing panel and click Upgrade Plan. You pay only the difference, the upgrade is applied automatically, and your files stay.

Guide2 minUpdated 20 minutes ago
Manual payments explained

Manual payments are checked by our staff instead of the automatic system. They're used for verification and other payment methods, and can take a few hours.

Guide2 minUpdated 20 minutes ago
Moving your server to another location

Open a ticket to ask for a location move (it may cost extra), or move it yourself by ordering in the new location and copying your files.

Guide2 minUpdated 20 minutes ago
I paid but haven't received my service

Your invoice is paid but no server or email arrived? Work through these checks.

Troubleshooting1 minUpdated 20 minutes ago
How to use a coupon code

Type ENDERSAVE in the cart's Apply promo code box and click Apply Code before you pay to get up to 10% off game servers and bot hosting.

Guide1 minUpdated 20 minutes ago
Support

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