How to request a refund
Refunds are handled under our official Refund Policy. Tell us about the problem first; if it can't be fixed, request a refund through a ticket.
If something isn't right with a service, tell us first: most problems can be fixed quickly. If our team can't fix it, you can request a refund through a ticket. Whether a refund is possible is decided under our official Refund Policy.
The Refund Policy page is the only source for the current rules, such as the time window and what qualifies. Read it before you request a refund, because policies can change.
How to request a refund
Log in to the billing panel.
Open Support → Create Ticket (or open this link).
Fill in a Subject, choose a Department, select the Service, and in your message describe the problem, what you already tried and the invoice number. Add screenshots with Attachments if they help.
Our team replies quickly and will first try to solve the problem. If a refund is approved, it goes back to your original payment method.
Request the refund before you cancel. Cancelling a service yourself (especially Cancel immediately, which deletes it at once) does not give a refund. See How to cancel a service.
Frequently asked questions
Am I eligible for a refund?
Check the Refund Policy for the current rules, then open a ticket with the details. The final decision is made by our team under that policy.
I just don't want to renew. Do I need a refund?
No. On the service page click Cancel and choose Cancel at end of period: you keep the service until your paid time ends and no renewal invoice is sent.
How long does an approved refund take to reach me?
We process approved refunds quickly, but your bank, UPI app or PayPal decides how long it takes to show in your account, usually a few working days.
Can I get account credit instead?
Ask in your ticket. If you plan to order something else, credit can be the fastest option.
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Go to Account → Credits → Add credit, choose INR or USD, an amount and a payment method. At checkout, pick "Credits – ₹X available" to pay from your balance.
Download your files first, then click Cancel on the service page and choose Cancel at end of period (runs until paid time ends) or Cancel immediately (deleted at once, no refund).
Open Invoices in the billing panel, pick the unpaid invoice (or use Pay Multiple Invoices), choose a payment method and pay. Your credit balance is under Account → Credits.
Renewal invoices arrive 7 days before the due date. Unpaid services are suspended 1 day after the due date and permanently deleted 7 days later.
