Manual payments explained
Manual payments are checked by our staff instead of the automatic system. They're used for verification and other payment methods, and can take a few hours.
- Difficulty:
- Beginner
- Time:
- 3 minutes
On this page
Most payments on Endercloud are confirmed automatically within minutes. A manual payment is one that a member of our team checks by hand before your invoice is marked as paid. This can take a few hours, so it is slower than paying automatically.
Why manual payments exist
Other payment methods: if none of the methods in the billing panel work for you, for example a country-specific method, our team can arrange a manual payment.
Verification: some orders need an extra check to protect you and us from fraud and chargebacks.
Larger or custom orders: special requests are sometimes easier to handle by hand.
If you can use UPI, cards, Net Banking, PayPal or crypto, the normal automatic checkout is faster. See Payment methods we accept.
How to pay manually
Place your order or find the unpaid invoice in the billing panel as usual.
Open a ticket (or a ticket on Discord) and say you want to pay manually. Mention the invoice number and the method you'd like to use.
Our team replies in the ticket and tells you how to pay. Only use payment details given to you inside your own ticket.
Make the payment and reply in the same ticket with your proof (see below).
Staff check the payment and mark the invoice as paid. Your service is then set up or renewed automatically.
Never send money to payment details you got from a stranger on Discord or by DM, even if they claim to be Endercloud staff. Real payment details only come through your own ticket.
Keep your transaction proof
Save proof of every manual payment until it shows as paid in your billing panel:
A screenshot of the successful payment.
The transaction ID or reference number (for UPI and bank payments, the UTR number).
The date, time and exact amount.
How long does it take?
A staff member has to check each manual payment, so it can take a few hours. A payment sent late at night may be checked the next morning. If your renewal is due soon, pay manually a few days early so there's time to confirm it before the due date.
Frequently asked questions
My manual payment still isn't confirmed. What now?
Reply in your existing ticket with your proof. Our team replies quickly. Don't pay a second time. See also I paid but haven't received my service.
Are there extra fees for manual payments?
Endercloud doesn't add transaction fees. Your bank or payment provider might charge its own fees, so check with them.
Was this article helpful?
Related articles
Type ENDERSAVE in the cart's Apply promo code box and click Apply Code before you pay to get up to 10% off game servers and bot hosting.
Renewal invoices arrive 7 days before the due date. Unpaid services are suspended 1 day after the due date and permanently deleted 7 days later.
Open your service in the billing panel and click Upgrade Plan. You pay only the difference, the upgrade is applied automatically, and your files stay.
UPI AutoPay renews your services automatically through a UPI mandate. Add it under Account → Payment Methods, then click Manage to choose which services use AutoPay. Each automatic deduction costs ₹8 (non-refundable).
