How billing, renewals, suspension and deletion work
Renewal invoices arrive 7 days before the due date. Unpaid services are suspended 1 day after the due date and permanently deleted 7 days later.
On this page
Endercloud's billing is fully automatic and works the same way for every customer. Here is exactly what happens around each renewal.
The timeline
When | What happens |
|---|---|
7 days before the due date | A renewal invoice is created and emailed to you. |
3 days before the due date | A reminder is sent if the invoice is still unpaid. |
On or before the due date | Pay the invoice: your service renews automatically with no interruption. |
1 day after the due date | Still unpaid: the service is suspended. It goes offline, but your files are kept. |
7 days after suspension | Still unpaid: the service is permanently deleted, including files, configuration, databases and backups. |
A permanently deleted service cannot be restored under any circumstances. Always keep your own copy of important files (download a backup from the panel).
My service is suspended. How do I get it back?
Log in to the billing panel and open Invoices.
Pay the unpaid invoice for that service. If you have several unpaid invoices, use Pay Multiple Invoices to pay them together.
The service is unsuspended automatically after payment. Start your server again from the panel if it doesn't start by itself.
Other rules
Unpaid new orders stay Pending and are cancelled automatically after 7 days. Just place a new order if you still want it.
The billing system runs once a day at 12:00 AM (IST). Invoices, reminders, suspensions and deletions happen then.
Not receiving an email does not change your due date. Keep the email on your billing account up to date, and keep the new invoices email turned on under Account → Notifications.
Want renewals paid for you? Set up UPI AutoPay (₹8 per AutoPay transaction, non-refundable).
Billing cycles
You choose the cycle when you order:
Minecraft and Hytale: Weekly (7 days), Bi-Weekly (14), Tri-Weekly (21), Monthly (30 days), Quarterly (90 days), Semi-Annually or Annually.
Bot hosting: Monthly and longer cycles; the options shown at checkout depend on the plan.
Databases: Monthly or Annually. VPS: Monthly.
Frequently asked questions
Can I pay a renewal invoice early?
Yes. Click Renew Service on the service page, or pay the renewal invoice any time after it appears. Your next due date moves forward by one billing cycle from the current due date, so you never lose days. See How to renew a service early.
I don't want to renew. Do I need to do anything?
Open the service in the billing panel and click Cancel under Service Actions, or simply leave the invoice unpaid (if you use UPI AutoPay, remove it first so the renewal isn't paid automatically). The service will then be suspended and deleted on the timeline above, so download anything you need first.
Can you give me a few extra days to pay?
The system works automatically, so please pay before the due date. If you have a real problem paying, open a ticket before your service is deleted and our team will see what is possible.
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Download your files first, then click Cancel on the service page and choose Cancel at end of period (runs until paid time ends) or Cancel immediately (deleted at once, no refund).
Open Invoices in the billing panel, pick the unpaid invoice (or use Pay Multiple Invoices), choose a payment method and pay. Your credit balance is under Account → Credits.
Click Renew Service on the service page to pay early, or pay the renewal invoice once it's created 7 days before the due date. Pay Multiple Invoices settles several at once.
Go to Account → Credits → Add credit, choose INR or USD, an amount and a payment method. At checkout, pick "Credits – ₹X available" to pay from your balance.
