How to cancel a service
Download your files first, then click Cancel on the service page and choose Cancel at end of period (runs until paid time ends) or Cancel immediately (deleted at once, no refund).
- Difficulty:
- Beginner
- Time:
- 3 minutes
On this page
To stop a service, open it in the billing panel and click Cancel under Service Actions, or just leave the next renewal invoice unpaid. Either way, download your files first, because a cancelled or expired service is deleted for good.
Before you cancel: save your data
Game servers and bots: in the Game Panel, open Backups, create a backup and download it. Or copy your files with SFTP.
Databases: export your data with your usual database tool.
VPS: copy anything you need off the server.
Once a service is deleted, its files, databases and backups cannot be recovered, not even by our team.
Option 1: Cancel from the billing panel
Log in to the billing panel.
Open Services and click the service.
In the Service Actions box, click Cancel. You get two choices:
Choice | What happens |
|---|---|
Cancel at end of period | The service keeps running until the time you've already paid for ends. No renewal invoice or reminder is sent. When the period ends, the service is deleted straight away: there is no suspension stage and no grace period. |
Cancel immediately | The server and everything on it is deleted right after you confirm. It cannot be recovered and the unused time is not refunded. |
Choose Cancel immediately only if you are completely sure and have downloaded your files. If you just don't want the next renewal, Cancel at end of period is almost always the better choice.
Option 2: Don't pay the next renewal
If you didn't cancel, an unpaid renewal invoice follows the normal timeline:
When | What happens |
|---|---|
7 days before the due date | A renewal invoice is created. Just ignore it. |
1 day after the due date | The service is suspended (offline, files still kept). |
7 days after suspension | The service is permanently deleted. |
You'll get reminder emails along the way; you can ignore them. More detail: How billing, renewals, suspension and deletion work.
Using UPI AutoPay? Then the renewal is paid automatically. Remove the saved method under Account → Payment Methods, or cancel the mandate in your UPI app, before the renewal invoice is created. See How to set up UPI AutoPay.
Option 3: Ask us in a ticket
If something doesn't work, open a ticket from your account, say which service you want to cancel, and whether you want it closed now or at the end of the billing period.
What about a refund?
Cancelling yourself does not give a refund, including the unused time when you cancel immediately. Refunds are only considered for a technical problem our team could not fix, requested through a ticket within the refund window, and the final decision is made by staff under the refund policy. If you think you qualify, open a ticket before cancelling.
Frequently asked questions
Can I get my server back after cancelling?
No, if you chose Cancel immediately or the period has ended: the data is deleted. If you chose Cancel at end of period and the period hasn't ended yet, open a ticket quickly and our team will check whether the cancellation can still be undone. A service suspended for non-payment (not cancelled) comes back when you pay the invoice. You can always order a new one and upload your backup.
Do I need to cancel to switch to a smaller plan?
Yes. Downgrades aren't offered, so order the smaller plan, move your files, then cancel the old one. See How to upgrade your plan.
How do I delete my whole Endercloud account?
Cancel your services first, then open a ticket asking for your account to be deleted.
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Go to Account → Credits → Add credit, choose INR or USD, an amount and a payment method. At checkout, pick "Credits – ₹X available" to pay from your balance.
Open Invoices in the billing panel, pick the unpaid invoice (or use Pay Multiple Invoices), choose a payment method and pay. Your credit balance is under Account → Credits.
Click Renew Service on the service page to pay early, or pay the renewal invoice once it's created 7 days before the due date. Pay Multiple Invoices settles several at once.
Renewal invoices arrive 7 days before the due date. Unpaid services are suspended 1 day after the due date and permanently deleted 7 days later.
