Is Endercloud down? How to check status, outages and maintenance
Check uptime.endercloud.in and our Discord announcements first. If everything there is fine, the problem is usually with your own server, and these steps find it fast.
- Difficulty:
- Beginner
- Time:
- 3 minutes
On this page
If your server, the Game Panel or the billing panel isn't working, first check whether it's a problem on our side: look at the status page and the announcements on our Discord. If both look normal, the problem is most likely with your own server, and the steps below will help you find it.
Step 1: Check the status page and Discord
Status page: uptime.endercloud.in shows the live status of our panels and nodes. The Game Panel home page also has a Network Status tile.
Discord: every outage and maintenance is announced on our Discord server, with live updates until it's fixed.
If an outage is listed, there's nothing you need to do. Our team is already working on it, and updates are posted on Discord.
Step 2: If our status is normal, check your server
What you see | Most likely cause | What to do |
|---|---|---|
Server shows Offline | It crashed or was stopped | Click Start and read the Console. See Minecraft server won't start. |
Server is suspended | An unpaid renewal invoice | Pay the invoice and it's unsuspended automatically. See How billing, renewals and suspension work. |
Online, but players can't join | Wrong address or port, whitelist, version mismatch | See Connection timed out or refused and Outdated client or server. |
Online, but laggy | Not enough RAM, heavy plugins, world generation | |
Bot shows offline | A crash in the code or a missing token | |
Can't log in to a panel | Wrong password or the wrong panel | See How to log in to the Game Panel or reset your billing password. |
Step 3: Still stuck? Open a ticket
Open a ticket with your service name, what you see (a screenshot or the last lines of the console) and when it started. Our team is online every day and replies fast. See How to open a support ticket.
How we announce maintenance
Maintenance is rare and planned in advance.
Scheduled maintenance is announced on Discord, by email and on the status page.
VPS customers get an email before any planned maintenance that affects their server.
Our uptime guarantee
Endercloud guarantees 99.9% uptime. If we miss it, you're compensated. If you think your service was affected by an outage on our side, open a ticket and tell us which service and when.
Frequently asked questions
Should I back up before announced maintenance?
It's a good habit. Endercloud doesn't keep separate copies of your server, so create a backup in the Backups tab and download anything important. See How to create and restore backups.
How will I know when an outage is fixed?
We post updates on Discord until it's resolved, and the status page turns green again. Most servers come back on their own. If yours stays offline, click Start in the panel.
The status page is green but my server is down. Why?
The status page shows our panels and nodes. If they're fine, the issue is usually your server itself (a crash, a plugin error or memory). Check the Console, or open a ticket and we'll look.
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