---
title: "Support hours and response times"
url: https://help.endercloud.in/docs/support-hours-and-response-times
category: "Getting Started"
type: FAQ
tags: ["getting started", "support"]
keywords: "support timing, when will support reply, response time, customer care hours, is support online, contact endercloud, hindi support, status page, outage, support hours, is support always online, how long ticket reply, ticket response time, support not replying, weekend support, whatsapp number, contact number, support kab reply karega"
updated: 2026-11-14
source: Endercloud Knowledge Base (official)
---

# Support hours and response times

> Our team is online every day, including weekends, and replies fast. Open a ticket any time; every ticket is answered within 24 hours at the latest, usually much sooner.

Endercloud's support team is online **every day, including weekends**, and replies fast. You can open a ticket at any time: during the day most tickets are answered quickly, and **every ticket is answered within 24 hours at the latest**, even if you write late at night.

## How to contact us

| Channel | Best for |
| --- | --- |
| [Support ticket](https://billing.endercloud.in/tickets/create) (billing panel) | Everything. This is our main support channel. |
| [Discord](https://endercloud.in/discord) ticket | Quick help and community questions |
| support@endercloud.in | When you can't log in to the billing panel |
| WhatsApp / phone +91 7597350919 | Quick questions before you buy |
| abuse@endercloud.in | Abuse and DMCA reports |

Step-by-step help: [How to open a support ticket](/docs/how-to-open-a-support-ticket).

## Frequently asked questions

**Q: Is Endercloud support available 24/7?**

Our team is online every day for most of the day (around 12 hours). You can open a ticket at any time, day or night: we reply as soon as we're back, and always within 24 hours at the latest. Ordering, payments and upgrades are automatic and work 24/7.

**Q: How fast will I get a reply?**

Fast. During the day most tickets are answered quickly, and every ticket is answered within 24 hours at the latest. Clear details in your first message (service name, errors, what you tried) help us fix things in one reply.

**Q: Do I need support to order, pay or upgrade?**

No. Ordering, payments, renewals and upgrades are all automatic in the [billing panel](https://billing.endercloud.in), so they work at any hour. Only manual payments are checked by our staff, which can take a few hours. See [Manual payments explained](/docs/manual-payments-explained).

**Q: Which languages does support speak?**

English and Hindi.

**Q: How do I know if there is an outage?**

Check our status page at [uptime.endercloud.in](https://uptime.endercloud.in). The Game Panel home page also has a **Network Status** tile. If the status page is green but your server has a problem, open a ticket.

**Q: What does support cover?**

Anything about our services: billing, the Game Panel, VPS access, servers that won't start, connection problems, lag and setup questions. We can't write or debug your own plugins, mods or bot code, but we'll help with everything on the hosting side and point you to the right resources.

**Q: Can I get help before buying?**

Yes. Ask on Discord or WhatsApp, or open a ticket if you already have an account. We're happy to help you choose a plan or location.

**Q: My payment problem is urgent. What should I do?**

Open a ticket with your invoice number and payment proof. If a renewal is close to its due date, contact us **before** the service is suspended or deleted. See [How billing, renewals, suspension and deletion work](/docs/how-billing-renewals-suspension-and-deletion-work).