---
title: "How to request a refund"
url: https://help.endercloud.in/docs/refund-policy
category: "Billing & Payments"
type: FAQ
tags: ["billing", "cancellation", "refund", "rules"]
keywords: "money back, refund request, refund policy, cancel service, return money, refund time, refund status, chargeback, refund eligibility, how to get refund, request refund, can i get a refund, get money back, refund ticket, refund not received, paise wapas, refund kaise milega, refnd, refund polcy"
updated: 2026-11-14
source: Endercloud Knowledge Base (official)
---

# How to request a refund

> Refunds are handled under our official Refund Policy. Tell us about the problem first; if it can't be fixed, request a refund through a ticket.

If something isn't right with a service, **tell us first**: most problems can be fixed quickly. If our team can't fix it, you can request a refund through a ticket. Whether a refund is possible is decided under our official [Refund Policy](https://endercloud.in/refund).

> **Note:**
> The [Refund Policy](https://endercloud.in/refund) page is the only source for the current rules, such as the time window and what qualifies. Read it before you request a refund, because policies can change.

## How to request a refund

1.  Log in to the [billing panel](https://billing.endercloud.in).
    
2.  Open **Support → Create Ticket** (or open [this link](https://billing.endercloud.in/tickets/create)).
    
3.  Fill in a **Subject**, choose a **Department**, select the **Service**, and in your message describe the problem, what you already tried and the invoice number. Add screenshots with **Attachments** if they help.
    
4.  Our team replies quickly and will first try to solve the problem. If a refund is approved, it goes back to your **original payment method**.
    

> **Warning:**
> **Request the refund before you cancel.** Cancelling a service yourself (especially **Cancel immediately**, which deletes it at once) does not give a refund. See [How to cancel a service](/docs/how-to-cancel-a-service).

## Frequently asked questions

**Q: Am I eligible for a refund?**

Check the [Refund Policy](https://endercloud.in/refund) for the current rules, then open a ticket with the details. The final decision is made by our team under that policy.

**Q: I just don't want to renew. Do I need a refund?**

No. On the service page click **Cancel** and choose **Cancel at end of period**: you keep the service until your paid time ends and no renewal invoice is sent.

**Q: How long does an approved refund take to reach me?**

We process approved refunds quickly, but your bank, UPI app or PayPal decides how long it takes to show in your account, usually a few working days.

**Q: Can I get account credit instead?**

Ask in your ticket. If you plan to order something else, credit can be the fastest option.