---
title: "Not receiving password reset or setup emails"
url: https://help.endercloud.in/docs/not-receiving-password-reset-or-setup-emails
category: "Account & Security"
type: Troubleshooting
tags: ["email", "login", "password", "troubleshooting"]
keywords: "reset password, forgot password, no email, email not coming, spam, otp, verification email, password reset email not received, reset email not coming, email not received, didn't get email, email in spam, check spam folder, no reset link, game panel reset email, setup email missing, emails not arriving, mail nahi aaya"
updated: 2026-11-14
source: Endercloud Knowledge Base (official)
---

# Not receiving password reset or setup emails

> Fix missing emails for the billing panel or game panel password reset.

## Quick checks

- [ ] Look in your **spam / junk** and **promotions** folders.
- [ ] Make sure you are using the same email you signed up with.
- [ ] Wait 5 minutes before requesting another email — each new request cancels the previous link.
- [ ] Add our sending address to your contacts so future mails are not filtered.

## Billing panel vs game panel

The billing panel and the Game Panel have **separate logins**. Resetting one does not change the other. Use the "Forgot password" link on the site you are trying to log in to.

## No Game Panel reset email?

Your Game Panel account is created when you buy your first game, bot or database service, and it uses your **billing email**. If you type a different email, or you only have a VPS or domain, no reset email is sent. You can skip email completely: open the service in the billing panel and click **Auto Login to Panel**, or use **Generate New Password**. See [How to log in to the Game Panel](/docs/how-to-log-in-to-the-game-panel).

> **Tip:**
> Still nothing? Message us on Discord or WhatsApp from the account email address and we will verify you and reset it manually.