---
title: "Manual payments explained"
url: https://help.endercloud.in/docs/manual-payments-explained
category: "Billing & Payments"
type: Guide
tags: ["billing", "invoice", "payments"]
keywords: "manual payment, payment pending, payment verification, bank transfer, other payment method, payment not confirmed, transaction proof, utr, payment screenshot, why manual payment, manual payment pending, how long manual payment takes, payment under review, payment verification pending, pay manually, upi screenshot, transaction id, utr number, manual payment kitna time"
difficulty: beginner
time: "3 minutes"
updated: 2026-11-14
source: Endercloud Knowledge Base (official)
---

# Manual payments explained

> Manual payments are checked by our staff instead of the automatic system. They're used for verification and other payment methods, and can take a few hours.

Most payments on Endercloud are confirmed automatically within minutes. A **manual payment** is one that a member of our team checks by hand before your invoice is marked as paid. This can take **a few hours**, so it is slower than paying automatically.

## Why manual payments exist

-   **Other payment methods:** if none of the methods in the billing panel work for you, for example a country-specific method, our team can arrange a manual payment.
    
-   **Verification:** some orders need an extra check to protect you and us from fraud and chargebacks.
    
-   **Larger or custom orders:** special requests are sometimes easier to handle by hand.
    

If you can use UPI, cards, Net Banking, PayPal or crypto, the normal automatic checkout is faster. See [Payment methods we accept](/docs/payment-methods-we-accept).

## How to pay manually

1.  Place your order or find the unpaid invoice in the [billing panel](https://billing.endercloud.in) as usual.
    
2.  Open a [ticket](https://billing.endercloud.in/tickets/create) (or a ticket on [Discord](https://endercloud.in/discord)) and say you want to pay manually. Mention the invoice number and the method you'd like to use.
    
3.  Our team replies in the ticket and tells you how to pay. Only use payment details given to you inside your own ticket.
    
4.  Make the payment and reply in the same ticket with your proof (see below).
    
5.  Staff check the payment and mark the invoice as paid. Your service is then set up or renewed automatically.
    

> **Warning:**
> Never send money to payment details you got from a stranger on Discord or by DM, even if they claim to be Endercloud staff. Real payment details only come through your own ticket.

## Keep your transaction proof

Save proof of every manual payment until it shows as paid in your billing panel:

-   A screenshot of the successful payment.
    
-   The transaction ID or reference number (for UPI and bank payments, the UTR number).
    
-   The date, time and exact amount.
    

## How long does it take?

A staff member has to check each manual payment, so it can take a few hours. A payment sent late at night may be checked the next morning. If your renewal is due soon, pay manually a few days early so there's time to confirm it before the due date.

## Frequently asked questions

**Q: My manual payment still isn't confirmed. What now?**

Reply in your existing ticket with your proof. Our team replies quickly. Don't pay a second time. See also [I paid but haven't received my service](/docs/i-paid-but-havent-received-my-service).

**Q: Are there extra fees for manual payments?**

Endercloud doesn't add transaction fees. Your bank or payment provider might charge its own fees, so check with them.