---
title: "Is Endercloud down? How to check status, outages and maintenance"
url: https://help.endercloud.in/docs/is-endercloud-down-check-status-and-maintenance
category: "Getting Started"
type: Troubleshooting
tags: ["connection", "support", "troubleshooting"]
keywords: "is endercloud down, endercloud down, endercloud status, endercloud outage, server down, panel down, billing panel not opening, game panel not loading, minecraft server offline, maintenance, scheduled maintenance, network issue, server not responding, endercloud not working, uptime, status page, server band ho gaya, panel nahi khul raha, 99.9% uptime"
difficulty: beginner
time: "3 minutes"
updated: 2026-11-14
source: Endercloud Knowledge Base (official)
---

# Is Endercloud down? How to check status, outages and maintenance

> Check uptime.endercloud.in and our Discord announcements first. If everything there is fine, the problem is usually with your own server, and these steps find it fast.

If your server, the Game Panel or the billing panel isn't working, first check whether it's a problem on our side: look at the [status page](https://uptime.endercloud.in) and the announcements on our [Discord](https://endercloud.in/discord). If both look normal, the problem is most likely with your own server, and the steps below will help you find it.

## Step 1: Check the status page and Discord

-   **Status page:** [uptime.endercloud.in](https://uptime.endercloud.in) shows the live status of our panels and nodes. The Game Panel home page also has a **Network Status** tile.
    
-   **Discord:** every outage and maintenance is announced on our [Discord server](https://endercloud.in/discord), with live updates until it's fixed.
    

If an outage is listed, there's nothing you need to do. Our team is already working on it, and updates are posted on Discord.

## Step 2: If our status is normal, check your server

| What you see | Most likely cause | What to do |
| --- | --- | --- |
| Server shows **Offline** | It crashed or was stopped | Click **Start** and read the **Console**. See [Minecraft server won't start](/docs/minecraft-server-wont-start). |
| Server is **suspended** | An unpaid renewal invoice | Pay the invoice and it's unsuspended automatically. See [How billing, renewals and suspension work](/docs/how-billing-renewals-suspension-and-deletion-work). |
| Online, but players can't join | Wrong address or port, whitelist, version mismatch | See [Connection timed out or refused](/docs/connection-timed-out-or-refused) and [Outdated client or server](/docs/outdated-client-or-server). |
| Online, but laggy | Not enough RAM, heavy plugins, world generation | See [How to fix Minecraft server lag](/docs/how-to-fix-minecraft-server-lag). |
| Bot shows offline | A crash in the code or a missing token | See [My bot keeps going offline](/docs/bot-keeps-going-offline). |
| Can't log in to a panel | Wrong password or the wrong panel | See [How to log in to the Game Panel](/docs/how-to-log-in-to-the-game-panel) or [reset your billing password](/docs/how-to-reset-your-billing-password). |

## Step 3: Still stuck? Open a ticket

[Open a ticket](https://billing.endercloud.in/tickets/create) with your service name, what you see (a screenshot or the last lines of the console) and when it started. Our team is online every day and replies fast. See [How to open a support ticket](/docs/how-to-open-a-support-ticket).

## How we announce maintenance

-   Maintenance is rare and planned in advance.
    
-   **Scheduled maintenance** is announced on Discord, by email and on the status page.
    
-   **VPS customers** get an email before any planned maintenance that affects their server.
    

## Our uptime guarantee

Endercloud guarantees **99.9% uptime**. If we miss it, you're compensated. If you think your service was affected by an outage on our side, open a ticket and tell us which service and when.

## Frequently asked questions

**Q: Should I back up before announced maintenance?**

It's a good habit. Endercloud doesn't keep separate copies of your server, so create a backup in the **Backups** tab and download anything important. See [How to create and restore backups](/docs/how-to-create-and-restore-backups).

**Q: How will I know when an outage is fixed?**

We post updates on Discord until it's resolved, and the status page turns green again. Most servers come back on their own. If yours stays offline, click **Start** in the panel.

**Q: The status page is green but my server is down. Why?**

The status page shows our panels and nodes. If they're fine, the issue is usually your server itself (a crash, a plugin error or memory). Check the **Console**, or open a ticket and we'll look.