---
title: "I paid but haven't received my service"
url: https://help.endercloud.in/docs/i-paid-but-havent-received-my-service
category: "Billing & Payments"
type: Troubleshooting
tags: ["getting started", "invoice", "payments", "troubleshooting"]
keywords: "not received product, server not created, paid no server, order pending, service pending, paid but no server, payment done but server not received, server not delivered, didn't receive server, order not activated, invoice paid no service, service not active, where is my server, no setup email, server setup taking long, paise kat gaye server nahi mila"
time: "5 minutes"
updated: 2026-11-14
source: Endercloud Knowledge Base (official)
---

# I paid but haven't received my service

> Your invoice is paid but no server or email arrived? Work through these checks.

Game servers and bots normally show as **Active** within seconds of payment. If yours has not appeared, check the following.

## 1\. Check the invoice status

In the billing panel open **Invoices**. If the invoice is not marked *Paid* yet, the payment has not reached us yet. UPI and card payments can take a few minutes; manual payments are checked by staff.

## 2\. Check the service status

Open **Services**. If the service shows *Pending*, setup is still running or needs a quick manual check (for example when a location is out of stock).

## 3\. Check your email (and spam)

Search your inbox and spam folder for "Endercloud" to find the order confirmation and activation emails. You don't need an email to reach the Game Panel: open the service and click **Auto Login to Panel**. See [How to log in to the Game Panel](/docs/how-to-log-in-to-the-game-panel).

> **Tip:**
> If more than 30 minutes have passed, open a ticket with your invoice number and payment reference — we will sort it out quickly.