---
title: "How to open a support ticket"
url: https://help.endercloud.in/docs/how-to-open-a-support-ticket
category: "Getting Started"
type: Guide
tags: ["getting started", "support"]
keywords: "contact support, help, raise ticket, create ticket, customer care, discord ticket, support email, complaint, report problem, open ticket, support ticket, how to contact support, raise a ticket, submit ticket, ticket priority, support department, help desk, email support, whatsapp support, contact endercloud, need help, ticket kaise banaye"
difficulty: beginner
time: "3 minutes"
updated: 2026-11-14
source: Endercloud Knowledge Base (official)
---

# How to open a support ticket

> Log in to billing.endercloud.in, open Support → Create Ticket, fill in the subject, department, priority and message. Our team replies quickly, and every ticket is answered within 24 hours at the latest.

The best way to get help is a support ticket in the billing panel. Tickets can be opened at any time, and our team replies quickly, usually much sooner than our 24-hour maximum.

## Open a ticket in the billing panel

1.  Log in to the [billing panel](https://billing.endercloud.in).
    
2.  Open **Support → Create Ticket**. You can also go straight to [billing.endercloud.in/tickets/create](https://billing.endercloud.in/tickets/create).
    
3.  **Subject**: write a short, clear title, such as "Minecraft server won't start after update".
    
4.  **Department**: choose **Support** for help with a service you already have, or **Sales** for questions about buying, plans and prices. If you're not sure, choose Support.
    
5.  **Priority**: **Low**, **Medium** or **High**. Pick the level that honestly matches how urgent the problem is.
    
6.  **Service** (optional): select the service the ticket is about, so we can find it straight away.
    
7.  Write your message (see the checklist below). Use **Attachments** to add screenshots or log files.
    
8.  Click **Create**.
    

You will get an email when our team replies (you can also turn on in-app and push notifications under **Account → Notifications**). Your tickets are listed under **Support → My Tickets**. Reply inside the same ticket instead of opening a new one, so the whole history stays together.

## Other ways to reach us

-   **Discord:** join [endercloud.in/discord](https://endercloud.in/discord) and open a ticket there.
    
-   **Email:** support@endercloud.in. Useful if you can't log in to the billing panel.
    
-   **WhatsApp / phone:** +91 7597350919 for quick questions.
    
-   **Abuse or DMCA reports:** abuse@endercloud.in.
    

## What to include in your ticket

A complete first message saves a lot of back-and-forth. Try to include:

-   **Which service**: select it in the **Service** field, or write the server name or service ID. If you have several servers, say which one.
    
-   **What is wrong**: what you expected to happen and what actually happens.
    
-   **When it started**, and whether you changed anything just before (a new plugin, mod, version or setting).
    
-   **What you already tried**: restarted, removed a plugin, changed the Java version, and so on.
    
-   **Errors**: copy the red lines from the **Console**, or add a screenshot with **Attachments**. For crashes, the latest log file helps a lot.
    
-   **For payment problems**: the invoice number, payment method, and the transaction ID or a screenshot of the payment.
    

> **Important:**
> **Never share your password, 2FA codes or browser cookies** in a ticket, on Discord or anywhere else. Our team will never ask for them. If someone needs access to your server, add them as a sub-user instead.

## What support can help with

We help with everything on the hosting side: billing, the panels, your server not starting, connection problems, performance and setup questions. We can't write or debug your own plugins, mods or bot code for you, but we'll point you in the right direction. See [Support hours and response times](/docs/support-hours-and-response-times) for more.

## Frequently asked questions

**Q: Can I write my ticket in Hindi?**

Yes. Our team answers in English and Hindi.

**Q: Should I open more tickets to get a faster reply?**

No. Duplicate tickets don't jump the queue and can slow things down. Add new details as a reply in your existing ticket.

**Q: Is there an outage, or is it just my server?**

Check our status page at [uptime.endercloud.in](https://uptime.endercloud.in) first. If everything looks normal there, open a ticket.