---
title: "How to cancel a service"
url: https://help.endercloud.in/docs/how-to-cancel-a-service
category: "Billing & Payments"
type: Guide
tags: ["billing", "cancellation", "refund", "renewal"]
keywords: "cancel immediately, cancel at end of period, cancel server, stop renewal, delete server, terminate service, close account, stop subscription, don't want to renew, cancel vps, cancel minecraft server, how to cancel, cancel my server, cancel service, cancel subscription, cancel plan, cancel bot hosting, stop auto renew, cancellation request, cancel and refund, cancle, server cancel kaise kare"
difficulty: beginner
time: "3 minutes"
updated: 2026-11-14
source: Endercloud Knowledge Base (official)
---

# How to cancel a service

> Download your files first, then click Cancel on the service page and choose Cancel at end of period (runs until paid time ends) or Cancel immediately (deleted at once, no refund).

To stop a service, open it in the billing panel and click **Cancel** under **Service Actions**, or just leave the next renewal invoice unpaid. Either way, **download your files first**, because a cancelled or expired service is deleted for good.

## Before you cancel: save your data

-   **Game servers and bots:** in the Game Panel, open **Backups**, create a backup and download it. Or copy your files with SFTP.
    
-   **Databases:** export your data with your usual database tool.
    
-   **VPS:** copy anything you need off the server.
    

> **Important:**
> Once a service is deleted, its files, databases and backups **cannot be recovered**, not even by our team.

## Option 1: Cancel from the billing panel

1.  Log in to the [billing panel](https://billing.endercloud.in).
    
2.  Open **Services** and click the service.
    
3.  In the **Service Actions** box, click **Cancel**. You get two choices:
    

| Choice | What happens |
| --- | --- |
| **Cancel at end of period** | The service keeps running until the time you've already paid for ends. No renewal invoice or reminder is sent. When the period ends, the service is **deleted straight away**: there is no suspension stage and no grace period. |
| **Cancel immediately** | The server and **everything on it is deleted right after you confirm**. It cannot be recovered and the unused time is **not refunded**. |

> **Important:**
> Choose **Cancel immediately** only if you are completely sure and have downloaded your files. If you just don't want the next renewal, **Cancel at end of period** is almost always the better choice.

## Option 2: Don't pay the next renewal

If you didn't cancel, an unpaid renewal invoice follows the normal timeline:

| When | What happens |
| --- | --- |
| 7 days before the due date | A renewal invoice is created. Just ignore it. |
| 1 day after the due date | The service is **suspended** (offline, files still kept). |
| 7 days after suspension | The service is **permanently deleted**. |

You'll get reminder emails along the way; you can ignore them. More detail: [How billing, renewals, suspension and deletion work](/docs/how-billing-renewals-suspension-and-deletion-work).

> **Warning:**
> **Using UPI AutoPay?** Then the renewal is paid automatically. Remove the saved method under **Account → Payment Methods**, or cancel the mandate in your UPI app, before the renewal invoice is created. See [How to set up UPI AutoPay](/docs/how-to-set-up-upi-autopay).

## Option 3: Ask us in a ticket

If something doesn't work, open a [ticket](https://billing.endercloud.in/tickets/create) from your account, say which service you want to cancel, and whether you want it closed now or at the end of the billing period.

## What about a refund?

**Cancelling yourself does not give a refund**, including the unused time when you cancel immediately. Refunds are only considered for a technical problem our team could not fix, requested through a ticket within the refund window, and the final decision is made by staff under the [refund policy](/docs/refund-policy). If you think you qualify, open a ticket **before** cancelling.

## Frequently asked questions

**Q: Can I get my server back after cancelling?**

No, if you chose **Cancel immediately** or the period has ended: the data is deleted. If you chose **Cancel at end of period** and the period hasn't ended yet, open a ticket quickly and our team will check whether the cancellation can still be undone. A service suspended for non-payment (not cancelled) comes back when you pay the invoice. You can always [order a new one](/docs/how-to-order-a-server) and upload your backup.

**Q: Do I need to cancel to switch to a smaller plan?**

Yes. Downgrades aren't offered, so order the smaller plan, move your files, then cancel the old one. See [How to upgrade your plan](/docs/how-to-upgrade-your-plan).

**Q: How do I delete my whole Endercloud account?**

Cancel your services first, then open a ticket asking for your account to be deleted.