---
title: "How billing, renewals, suspension and deletion work"
url: https://help.endercloud.in/docs/how-billing-renewals-suspension-and-deletion-work
category: "Billing & Payments"
type: Guide
tags: ["autopay", "billing", "invoice", "renewal", "suspension"]
keywords: "due date, renewal invoice, server suspended, why is my server suspended, unsuspend, overdue, terminated, deleted server, data deleted, recover deleted server, pending order cancelled, billing cycle, invoice reminder, service suspended, how to unsuspend server, when will my server be deleted, server deleted after not paying, late payment, server expired, renewal date, grace period, suspension policy, deletion after 7 days, server band ho gaya, server suspend ho gaya, renewel"
updated: 2026-11-14
source: Endercloud Knowledge Base (official)
---

# How billing, renewals, suspension and deletion work

> Renewal invoices arrive 7 days before the due date. Unpaid services are suspended 1 day after the due date and permanently deleted 7 days later.

Endercloud's billing is fully automatic and works the same way for every customer. Here is exactly what happens around each renewal.

## The timeline

| When | What happens |
| --- | --- |
| 7 days before the due date | A **renewal invoice** is created and emailed to you. |
| 3 days before the due date | A **reminder** is sent if the invoice is still unpaid. |
| On or before the due date | Pay the invoice: your service **renews automatically** with no interruption. |
| 1 day after the due date | Still unpaid: the service is **suspended**. It goes offline, but your files are kept. |
| 7 days after suspension | Still unpaid: the service is **permanently deleted**, including files, configuration, databases and backups. |

> **Important:**
> A permanently deleted service **cannot be restored** under any circumstances. Always keep your own copy of important files (download a backup from the panel).

## My service is suspended. How do I get it back?

1.  Log in to the [billing panel](https://billing.endercloud.in) and open **Invoices**.
    
2.  Pay the unpaid invoice for that service. If you have several unpaid invoices, use **Pay Multiple Invoices** to pay them together.
    
3.  The service is unsuspended automatically after payment. Start your server again from the panel if it doesn't start by itself.
    

## Other rules

-   **Unpaid new orders** stay *Pending* and are cancelled automatically after 7 days. Just place a new order if you still want it.
    
-   The billing system runs once a day at **12:00 AM (IST)**. Invoices, reminders, suspensions and deletions happen then.
    
-   Not receiving an email does **not** change your due date. Keep the email on your billing account up to date, and keep the *new invoices* email turned on under **Account → Notifications**.
    
-   Want renewals paid for you? Set up [UPI AutoPay](/docs/how-to-set-up-upi-autopay) (₹8 per AutoPay transaction, non-refundable).
    

## Billing cycles

You choose the cycle when you order:

-   **Minecraft and Hytale:** Weekly (7 days), Bi-Weekly (14), Tri-Weekly (21), Monthly (30 days), Quarterly (90 days), Semi-Annually or Annually.
    
-   **Bot hosting:** Monthly and longer cycles; the options shown at checkout depend on the plan.
    
-   **Databases:** Monthly or Annually. **VPS:** Monthly.
    

## Frequently asked questions

**Q: Can I pay a renewal invoice early?**

Yes. Click **Renew Service** on the service page, or pay the renewal invoice any time after it appears. Your next due date moves forward by one billing cycle from the current due date, so you never lose days. See [How to renew a service early](/docs/how-to-renew-a-service-early).

**Q: I don't want to renew. Do I need to do anything?**

Open the service in the billing panel and click **Cancel** under **Service Actions**, or simply leave the invoice unpaid (if you use UPI AutoPay, remove it first so the renewal isn't paid automatically). The service will then be suspended and deleted on the timeline above, so download anything you need first.

**Q: Can you give me a few extra days to pay?**

The system works automatically, so please pay before the due date. If you have a real problem paying, open a ticket **before** your service is deleted and our team will see what is possible.