---
title: "Acceptable use and fair use: where to find our rules"
url: https://help.endercloud.in/docs/acceptable-use-and-fair-use-rules
category: "Getting Started"
type: FAQ
tags: ["getting started", "rules", "suspension"]
keywords: "terms of service, tos, aup, acceptable use policy, banned, suspended for abuse, terminated, fair use policy, unlimited, abuse report, dmca, privacy policy, rules, terms and conditions, what is not allowed, is mining allowed, crypto mining, why was my server suspended, account suspended, abuse, fair use"
difficulty: beginner
time: "2 minutes"
updated: 2026-11-14
source: Endercloud Knowledge Base (official)
---

# Acceptable use and fair use: where to find our rules

> Use your service fairly and legally, and don't abuse our network or shared resources. The exact rules are in our Terms of Service, which always has the latest version.

Our policies are simple in spirit: **use your service for legal things, don't harm other people or our network, and use shared resources fairly**. The exact rules live in our official policy pages, which we keep up to date. This article only tells you where to find them and what to do if you have a question.

## Our official policies

| Policy | What it covers |
| --- | --- |
| [Terms of Service](https://endercloud.in/terms) | What you may and may not host, fair use of resources, accounts, suspension and termination for abuse. |
| [Refund Policy](https://endercloud.in/refund) | When refunds are possible and how they are handled. |
| [Privacy Policy](https://endercloud.in/privacy) | What data we collect and how we use and protect it. |

> **Note:**
> Policies can change. The pages above are always the latest version, so check them directly rather than relying on a copy or a screenshot. By ticking **I agree to the Terms of Service** at checkout you accept the version current at that time.

## What "fair use" means in practice

Some resources, such as player slots or bandwidth, are not given a hard number. That doesn't mean there is no limit: it means we trust customers to use them normally. Using a service in a way that harms the server or other customers, or that isn't what the product is meant for, can lead to action under the Terms of Service.

## Frequently asked questions

**Q: Is my use case allowed?**

If you're unsure, ask before you order: open a ticket in the **Sales** department or ask on [Discord](https://endercloud.in/discord). We're happy to confirm.

**Q: My service was suspended for abuse. What now?**

[Open a ticket](https://billing.endercloud.in/tickets/create) from your account. Our team will explain why and what happens next.

**Q: How do I report abuse coming from an Endercloud server?**

Email [abuse@endercloud.in](mailto:abuse@endercloud.in) with as much detail as you can (IP address, time, logs). For copyright (DMCA) complaints use the same address.

**Q: Why is a server suspended even though I paid?**

A paid service can still be suspended if it breaks the Terms of Service. If you think it's a mistake, open a ticket. Suspension for an unpaid invoice is different: see [How billing, renewals, suspension and deletion work](/docs/how-billing-renewals-suspension-and-deletion-work).